Privacy Policy

Who we are

Nexus General DIY (PTY) LTD (Registration Number: 237477/07) is a property repair, maintenance and renovation company based in Bloemfontein, South Africa. We are the responsible party for the personal information you share with us through this website and through direct communication.

What information we collect

We collect personal information only when you provide it voluntarily. This includes:

• Name and contact details (phone number, email address) submitted through our contact form or quote request
• Property address or suburb, provided for the purpose of scheduling an inspection or quote
• A description of the work or problem you need assistance with
• Photographs or videos you choose to send us
• WhatsApp communications initiated by you

We do not collect payment card information. We do not collect sensitive personal information as defined under POPIA.

Why we collect it

We use your information only to:

• Respond to your enquiry or quote request
• Schedule and complete the work you have requested
• Send you the written quote and invoice for work completed
• Follow up on completed work for quality and satisfaction purposes
• Request a review if you indicate willingness to provide one

We do not use your information for automated marketing campaigns, and we do not share your information with third parties for marketing purposes.

How long we keep it

Contact and job records are retained for seven years for financial and warranty purposes. After this period, personal information is deleted or anonymised unless there is a legal obligation to retain it longer.

Project photographs and case studies

We publish project photographs and case studies on this website only with the explicit permission of the customer. You will always be asked before any project is published, and you may withdraw your permission at any time by contacting us.

Your rights under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our legal obligations
• Object to the processing of your information
• Lodge a complaint with the Information Regulator

Cookies and analytics

This website does not use advertising tracking cookies. We may use basic analytics tools to understand how visitors use the site. These tools collect aggregated, anonymous data (page views, device types, referring sources) and do not identify individual visitors.

Contact for privacy enquiries

For any privacy-related question or request, contact us at: